Services for the Disabled
Mineta San José International Airport offers a range of services throughout the Airport to assist disabled travelers or airport visitors. These services are designed to make the disabled traveler’s journey as comfortable and trouble free as possible.
Taxi and door-to-door shuttle services
- Wheelchair-accessible vehicles are available from taxi and door-to-door shuttle services at both terminals. Uniformed dispatch personnel located at the terminal ground transportation loading area will coordinate your request. Reservations are recommended.
Wheelchairs or Sky Caps
- For wheelchair or porter service, please contact your airline in advance.
- Sky Caps can provide a wheelchair to assist passengers with disabilities at terminal curbside during vehicle drop off and pick up.
- Passengers may also request assistance from any available Sky Cap by dialing #55 from an Airport Courtesy Phone located throughout the terminals.
Parking
- Parking for persons with disabilities is located in the Terminal A garage and Terminal B short-term lot. Vehicles displaying disabled placards may park in these areas for the same rate as long-term parking, $15 daily maximum.
- Free wheelchair-accessible shuttle buses are available every 10 minutes in the long-term parking lot for transportation to and from the terminals.
Security Checkpoints
- Individuals assisting passengers with disabilities are allowed beyond the screener checkpoints. These individuals may be required to present themselves at the airlines' check-in desk and receive a "pass" allowing them to go through the screener checkpoint without a ticket.
- Passengers with disabilities may receive assistance from airline personnel, who will escort them to the gate. Those needing help should make a request at the airline ticket counter.
- Ticketed passengers with their own oxygen for use on the ground are allowed beyond the screener checkpoints with their oxygen canisters once the canisters have been thoroughly inspected.
- All persons allowed beyond the screener checkpoints may be searched. This will usually be done through the use of a hand-held metal detector, whenever possible. Passengers may also be patted down during security screenings, and this is even more likely if the passenger uses a wheelchair and is unable to stand up. A private screening will be provided upon request.
- Service animals, once inspected to ensure prohibited items are not concealed, are permitted on board an aircraft. Any backpack or sidepack that is carried on the animal will be manually inspected or put through the X-ray machines.
- Assistive devices such as walking canes, once inspected to ensure prohibited items are not concealed, are permitted on board an aircraft. Assistive devices such as augmentative communication devices will go through the same kind of security screening process used for personal computers.
- Syringes are permitted on board an aircraft once it is determined that the person has a documented medical need for the syringe.
- For additional security related traveler tips, please visit
www.tsa.gov
Text Telephones (TTYs)
- TTYs - Telecommunications Device for the Deaf – are located throughout both terminals
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